Understanding the status of the transaction is essential. If the transaction is pending, don't worry, here is the explanation.
If the transaction is in confirmed status, it means that the merchant has claimed the amount of the transaction from us because they considered it as enjoyed. In this case, we recommend that you speak directly with the merchant to explain what happened and ask them to refund you. Once Cobee receives the refund for this purchase, it will be processed immediately to your account.