We recommend that you speak directly with the merchant to explain what happened and ask them to refund you. Once Cobee receives the refund for this purchase, it will be processed immediately to your account.
If the merchant tells you that the refund has been made, and you still do not see it in your Cobee account, please contact us through this form and tell us the date, time, amount and ID of the refund. This will allow us to investigate your case with our bank.