There are some reasons why your transactions may be denied.
You may not be able to use your card because you have tried to make a purchase at an establishment that does not correspond to any of the Benefits you have.
Some of the most common examples are:
- Supermarkets: It is not possible to make purchases in supermarkets with the Meal benefit because they do not belong to the restaurant market.
- Airports: Restaurants inside an airport usually belong to the airport market and not to the restaurant market, which is the only one allowed by law.
- Hotels: While it is common for hotels to have one to several restaurants, they are all usually registered under the hotel market and not the restaurant market, which is the only one allowed by law.
- Taxis/Uber/Cabify: These types of services do not comply with the requirement, established by law, of being public and collective means of transportation.
Daily or Monthly Limits
It means that you have exceeded the monthly daily allowable exempt limit for Meal or Transportation Benefits. But don't worry, we are sure that next month is about to begin. Your available balance will return to its maximum and your consumption to its minimum (zero).
What is the limit for each benefit?
Insufficient funds in the account
The expenses you make with Cobee are for the current month. Therefore, the Cobee card is a debit card and, like any other card, it requires that there are funds in the account where the expense payments are coming from. So, this means that the account does not have sufficient funds. In these cases we work with your company's HR team to solve it as soon as possible.
Out of hours
The reason the transaction was not approved is because your benefits are set up, by your company, with a time limit and you have tried to make a purchase outside of it.